It is very important to be mindful of the language we use when talking to job seekers or employees who are feeling frustrated. Calling them “frustrated” can be offensive and dismissive at it can be often our fault. Also, things like ‘I understand your frustration’ does not mean anything, really. Instead, we should try to understand the root cause of their frustration and work to address it in a constructive way.
Are you a HR Manager? It’s time to put yourself in your employee’s shoes. Now.
Frustration is a common human emotion that can be caused by a variety of factors, both personal and professional. In the HR environment, frustration can be caused by a number of things, including:
Long and drawn-out hiring processes. When it takes months or even years to get hired, it can be incredibly frustrating for job seekers. This is especially true when they feel like they are not being given any updates on their application status.
Unclear communication from HR. When HR is not clear about what is required for a job application or the hiring process, it can lead to frustration for job seekers. This is especially true when they are asked to provide information that is not relevant to the job or when they are given conflicting instructions.
Unprofessional behaviour from HR staff. When HR staff are rude or unprofessional, it can be incredibly frustrating for job seekers. This is especially true when they are treated with disrespect or when they feel like their time is being wasted.
From the employer’s perspective, frustration can also be caused by a number of things, including:
High turnover rates. When employees are constantly leaving a company, it can be a sign of underlying problems, such as poor management, a toxic work environment, or a lack of opportunities for growth. This can lead to frustration for HR staff who are responsible for finding and hiring new employees.
Difficult-to-fill positions. When a company is having trouble finding qualified candidates for a particular position, it can be incredibly frustrating for HR staff. This is especially true when the company is under pressure to fill the position quickly.
Unrealistic expectations from management. When management has unrealistic expectations for HR, it can lead to frustration for HR staff. This is especially true when HR is not given the resources or support they need to meet those expectations.
The root cause of frustration in the HR environment is often a lack of communication and understanding between HR staff, job seekers and employers. When everyone is on the same page and working together towards a common goal, frustration can be greatly reduced.
It is important to remember that frustration is a human emotion and that it is perfectly normal to feel frustrated from time to time. However, it is important to deal with frustration in a healthy way. This means expressing your frustration in a constructive manner and avoiding taking it out on others.
I’m a candidate or an employee, what can I do to manage my frustration?
Talk to someone you trust about how you are feeling. This could be a friend, family member, therapist, or even a co-worker. Talking about your frustration can help you to process it and feel better.
Take some time for yourself to relax and de-stress. This could mean going for a walk, listening to music, or reading a book. Taking some time for yourself can help you to clear your head and come back to the situation with a fresh perspective.
Try to find a solution to the problem that is causing you frustration. This could mean talking to HR, your manager, or even the job seeker directly. If you can find a solution, it will help you to feel less frustrated.
It is also important to remember that you are not alone. Many people experience frustration in the HR environment. If you are feeling frustrated, know that there are people who can help you.
Finally, it is important to be aware of the negative effects of frustration. When people are frustrated, they are more likely to make rash decisions, lash out at others and become disengaged from their work. This can have a negative impact on both the individual and the organization.
If you are feeling frustrated, it is important to take steps to manage your frustration in a healthy way. This will help you to avoid the negative effects of frustration and to maintain a positive attitude in the workplace.
I’m an employer, what can I do to manage my frustrations?
Be transparent about the hiring process. Let job seekers know what to expect at each stage of the process and how long it will take. This will help to reduce anxiety and frustration.
Provide clear and concise communication. Use plain language and avoid jargon. Be sure to answer all of the job seeker’s questions promptly.
Be respectful and professional. Remember that job seekers are people, too. Treat them with the same respect that you would want to be treated with.
Be quick to apologize when mistakes are made. Everyone makes mistakes. If you make a mistake in the recruitment process, be quick to apologize and offer to make things right.
